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Kramer and Sons Customer Service Policies and Professional Qualifications

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Kramer & Sons Plumbing Services, Inc

4.8

Based on 352 reviews

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Smith Charles

3 days ago

Excellent service from start to finish. The team was professional, knowledgeable, courteous, and efficient. They arrived on time, explained everything clearly, completed the water heater replacement quickly, and left the work area clean. I’m extremely satisfied with the quality of the work and would highly recommend this company to others. Outstanding job!

Stephanie Strings

3 days ago

Nancy Doolin

3 days ago

Technician was right on time , courteous, and was able to fix my toilet in no time.

Iris Lehner

4 days ago

Quick scheduling, excellent customer service, fair pricing. The techs were super knowledgeable and friendly. Will definitely use them again.

Lee Harvey

6 days ago

Showed up as promised, quickly resolved the problem, at a reasonable price!!!

Margaret Guryan

2 months ago

Our bathroom sink faucet was leaking badly, and because our house is old and quirky there is no shut off for the bathroom. We had to shut the water off for the whole house. The faucet was installed almost 20 years ago and is wall mounted, so it isn’t your typical faucet. We were also planning to leave for vacation three days after discovering the leak! Julio scrambled to order the part and do the repair before we left on our trip. So grateful for his excellent customer service!

Kirkland Bobseine

3 months ago

Juan, Seth and the team were fantastic! Seth came out to do our estimate and gave honest feedback on pros/cons of our options for a hot water heater replacement to make sure we picked the right option and installed the tankless unit in a good spot that would ensure the longevity of the equipment. We got texts when the team was on their way and was always right on time/early. Much appreciated after having many other companies be delayed by hours. During install day the team was super courteous and worked with the county to access the main water line. Also, they were super collaborative and worked with our existing roofer for the roof vent that we needed to add.

Tiffany Boyd

4 months ago

I had an excellent experience with Kramer and Sons Plumbing Services. Washington Gas ultimately shut off my gas service after confirming there was a significant leak somewhere in my home. Needless to say, it was a very stressful situation. The technician from Kramer and Sons was incredibly friendly, professional, and knowledgeable throughout the entire process. He took the time to thoroughly explain what he was finding, answer all of my questions, and walk me through the repair process step by step. I never felt rushed or left in the dark. What impressed me most was how committed he was to making sure my home was safe. He carefully pressure tested the gas lines, located multiple leaks, completed the necessary repairs, and verified that the system was holding pressure before finishing the job. He went above and beyond to ensure the issue was properly resolved and gave me confidence that my home was safe again. He also took the time to document his findings and explain the repairs in a way that was easy to understand, which I greatly appreciated. If you're looking for a plumbing company that is honest, thorough, and genuinely cares about its customers, I highly recommend Kramer and Sons Plumbing Services. Thank you for your professionalism and outstanding service during a very stressful situation!

Paul Kitonis

4 months ago

Renee and his coworker were great. The admin staff was great. Same day service. I had them do a sump sump replacement, roto-rooting, and securing drain pipes. They worked fast and thorough. I would use them again. FYI There is a $59 fee to show up and 3% charge for credit card use vs a check. Reasonable prices.

Ahad nazimi

5 months ago

I recently had Rene replace the kitchen sink hose in my apartment, and unfortunately the experience was disappointing. Immediately after the hose replacement, a new leak appeared from the top of the garbage disposal—an issue we had never experienced before. When I pointed it out, the technicians initially denied there was any leak. After showing them the water dripping, they claimed it was an “old” issue coming from the disposal gasket. This explanation didn’t make sense, as we have never had any leakage from that area. I also observed the technicians using excessive force while removing and installing the hose, which likely damaged the gasket during the process. Instead of acknowledging the possibility of causing the issue, they insisted it was pre‑existing. Now we are left with a leak that did not exist before their work, and a temporary bowl under the disposal to catch the dripping water. Professionalism includes taking responsibility when something goes wrong during a repair. Unfortunately, that did not happen here.

Andrew Perlmutter

6 months ago

This team is always giving us high quality services.

Brenda Callahan

6 months ago

Excellent service Knowledgeable, arrived on time, polite, identified the problem and fixed it in a timely manner

Adam Kostecki

6 months ago

Juan was fantastic.

Mr. TR

6 months ago

Your plumber Rene did a great job of quickly diagnosing the main water pressure valve was bad in my home. He replaced the pressure valve, tested the pressure and flow of water, and got the house water pressure to where it's supposed to be. No more pipe knocking when flushing the toilet and running water at the same time.

Wayne VanBrocklin

6 months ago

I wanted to give a shout out to Seth and the other good people at Kramer and Sons Plumbing. They're the only plumbing service that gave us a fair price to begin with. After installation we ran into a problem with the new hot water heater blowing our existing fuses. Kramer and Sons never stopped working with us to solve the problem and ultimately they did solve the problem. Thanks for everyone for a job well done. I suggest anyone give them a call first if you need plumbing work completed. They never stopped until we were 100% satisfied just like their website promises. Wayne the Wheelchair Guy

Krisjand Rothweiler

7 months ago

These guys are great. Easy to schedule with, very responsive and good communication, and the crew doing the work was efficient and cleaned up so that I never knew they were there. They did not try to overcharge or add in any extras that I didn’t need. Absolutely will call them again for service.

TAN LL.

7 months ago

Juan and Dom from Kramer and Sons did a wonderful job in replacing a new water heater as the existing one leaked water at the bottom. They were very professional, arrived on time and cleaned up everything when they are done. Everything is working well since the new installation. Juan was very patient to show me how to maintain it if the water heater is not operating normally. Prior to the works, Seth communicated and responded to some questions I have quickly. He also worked with HomeServe to get the issue addressed by charging what is mandatory for the services and willingness to go through with the product warranty. With HomeServe water heater coverage, I didn’t have to pay any out of pocket so far. I called HomeServe to get Kramer and Sons out for second option after my first diagnostic cost was way beyond my budget/affordability despite having discounts from HomeServe. I am very happy with all the services from Kramer and Sons. They also replaced the previous water heater when it stopped working 6 years ago which was still under the warranty. Thank you so much to Kramer and Sons along with HomeServe teams to make the replacement services as smooth as possible!

Monica Sims

8 months ago

Kramer and Sons is a quality, local company who dealt with me honestly and directly. I had confidence in their work and was able to speak not only with the technicians but also the company owner to confirm we had the correct solution to our complicated issue. I am so grateful.

Nicolette Fisher

8 months ago

Rene was a wonderful technician. Quick, efficient, and found the problem straight away. He and his partner also made note of a plumbing fitting issue near the water heater that had it not been caught, and the fitting failed, our basement would have flooded. Will definitely call them again if we need water heater work! 🙂

Lily R

8 months ago

Juan was very professional and with the temperature at 17 degrees, he found the clean out under the snow and ice to snake the line. He saw water sitting inside the pipe, he snaked out to the street and pulled out some hard tape or thin rope like from the drain.

Lloyd Whitman

1 year ago

The main pressure regulator valve for my house started leaking suddenly and significantly on a weekday evening. On the advice of a local contractor I've worked with, I reached out to Kramer and Sons that evening via email (and left a phone message too) explaining the situation. Seth replied by email and with a phone call about 7:30 am the next morning. Since I had included a photo and we knew what the problem was, he was able to provide an accurate estimate. A friendly technician arrived at our house around 8 am and the valve -- which was in a somewhat tight space -- was replaced by 9 am at the estimated (and reasonable) cost. Kramer and Sons will be the plumbing company I call and recommend going forward.

Response from the owner

1 year ago

Thank you for sharing your experience with us, Lloyd. We are thrilled to know that you were happy with our main pressure regulator valve replacement service and look forward to serving you next time you need a plumber! We do offer referral rewards to customers who refer new customers to us as well .. for details please visit https://kramerandsonsplumbing.com/referral-rewards-kramer-and-sons-plumbing-alexandria-va/

Anna Bailey

1 year ago

Ken Gordon

2 years ago

Incredibly professional team, from first contact through the job's completion. Holly fielded the initial phone call immediately and effectively scheduled a convenient time. When a massive snowstorm required rescheduling, she proactively reset the appointment and confirmed the new time with me so I didn't have to stress about it. Juan and Dominique arrived early in the window, quickly assessed an effective solution to my plumbing problem, and masterfully completed the repair in short order. When they finished the site was so spotless it was like they'd never been there, leaving me with a stellar assembly that far exceeded our expectations. A world-class result from start to finish, and Kramer And Sons will now be the only plumber I call with future issues.

Response from the owner

2 years ago

Thank you Ken, for trusting Kramer & Sons Plumbing Heating & Air Conditioning in Alexandria, Virginia! We’re so glad Holly made scheduling a breeze despite the snowstorm, and Juan and Dominique provided prompt, effective service while leaving everything spotless. Your satisfaction means a lot to us, and we’re honored to be your go-to team for plumbing needs

Tamiru Wondimu

2 years ago

Very honest good people to work with, very punctual. Changed main water line with no problems!

Response from the owner

2 years ago

Thank you Tamiru, for sharing your experience with us at Kramer & Sons Plumbing Heating & Air Conditioning in Alexandria, Virginia! We're so glad to hear you appreciated our punctuality while replacing your main water line. Knowing the process went smoothly and without any issues truly makes our day! We’re here anytime you need assistance with your plumbing

Sjaloom Verhagen

2 years ago

Very responsive. Great service by the plumber- friendly, efficient, and super quick. He was so helpful! 10 out of 10

Response from the owner

2 years ago

Sjaloom, thank you for the feedback! We’re glad we could provide quick and helpful service. Feel free to reach out whenever you need help.

Timothy O'Brien

2 years ago

Excellent service, friendly workers, very transparent in their work and billing.

Response from the owner

2 years ago

Thank you for the great feedback, Timothy! We're happy to hear you had excellent service. We always strive to offer transparent prices.

Megan Ahlstrom

2 years ago

Renee made quick work of our plumbing issue. Communication from the office was excellent.

Response from the owner

2 years ago

Thanks for the great feedback, Megan! Glad Renee took care of it quickly and communication was smooth.

Mike Foreman

2 years ago

Have used Kramer several times and they do good work. They use a standard flat rate price book for all their work that is sort of on the high end, but then, no surprises.

Response from the owner

2 years ago

Thanks so much, Mike! We're glad you've been happy with our services. We strive to be transparent with pricing so there are no surprises, and we're always here to help whenever you need us!

T Ford

2 years ago

On time for the appointment, immediately diagnosed the issue and resolved it the same day!!! Enjoy working with the office manager too!

Response from the owner

2 years ago

Thanks so much, T Ford! We're glad we could quickly diagnose and resolve your issue during your appointment in Alexandria! We’ll pass your kind words along to our office manager, too.